Quality Policy

ReAgent Chemical Services aims to become an industry leading organisation as described within the scope of the Quality Management System

‘Manufacture and supply of chemical mixtures for use as analytical standards, in-vitro diagnostics for medical devices or general chemical reagents, also the repacking and supply of chemical products’.

To reach this goal, it is the responsibility of all members of staff to focus on improving quality, and in turn, customer satisfaction. This can only be achieved through continual improvement in all aspects of the business from the initial customer enquiry through to delivery of the end product.

Management are committed to providing the leadership and resources to maintain the effectiveness of the Quality Management System and comply with requirements of ISO9001:2015 and ISO 13485:2016.

The processes developed to complete the business plan are aimed at delivering products to the customer in a timely manner, to the highest quality, in a safe environment and at the lowest
reasonable cost. Management sets key objectives each year at the management review to provide a framework to enhance customer satisfaction. These objectives are monitored at regularly held Quality Meetings and then communicated to all members of staff.

In the event of a non-conformance, either internal or external, the company is committed to ensure that each occurrence is adequately investigated, the root cause identified and sufficient corrective/preventative actions are carried out.

As part of the ongoing drive for continued improvement, ReAgent Chemical Services has implemented a Quality Management System which conforms to ISO9001:2015 and ISO13485:2016.

All of the clauses found within ISO9001:2015 are applicable to the scope of the businesses activities. Installation, servicing, sterile medical devices and design and development of Reagent’s own brand medical devices are not applicable to the organisations activities.

To ensure continued compliance of the management systems, ReAgent Chemical Services must also comply with all legal, statutory and regulatory requirements relevant to the nature of the business. Reagent is also certified to the Environmental Management system ISO14001:2015. Where it is found to be appropriate, these systems have been integrated to avoid duplication of processes and procedures.

How can ReAgent help you?

Jo
“All enquiries are treated as confidential – we never share your details”
Jo
Account Manager
Darren
“We provide comprehensive technical support with every enquiry”
Darren
Sales Director
Simon
“Our manufacturing facility is accredited to ISO 9001, ISO 13485, ISO 14001 and ISO 45001”
Simon
Managing Director
Kevin Wallcroft
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A particularly easy to deal with chemical company. I telephoned, got all the advice needed with excellent friendly service. My chemicals arrived the very next day. Very happy !
Joe Garland
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Good customer service spending time to recommend the right chemicals required. Delivery was next day and on time. Chemicals worked a treat as described. Thanks
Joanne King
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Fast efficient service, was kept updated on order throughout. Can not fault ReAgent sales and delivery processes
Hebe Arat
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Their customer services were very helpful, sending us all the lab reports we needed, before we even bought from them. Then, once we ordered the product came very quickly ( the next day!)
Michael Williams
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Parcel arrived on the day of promised delivery, packaging very secure, all in all probably the best company I've had the pleasure of working with in many years. Reagent seems to put the customer first. Thank you again.
Joseph Seed
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Outstanding. It was my first time buying restricted chemicals. I called for advice, and despite only buying a small quantity I got a friendly response, really good advice, and what I and ReAgent needed to do to comply with the law. Delivery was next day, which I wasn't expecting.
Derek Hewitt
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Called them, placed an order for a drum of MEK in the afternoon and 24 hours later the drum was delivered, what was more impressive was the back up documentation including handling information from a health and safety point of view, this without me having to request it. we will be using them again for sure.
Shahryar Nafici
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This is around 10 years that I am ReAgent chemical user, very good quality and also very on time delivery.
Richard Thomas
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I was impressed with the speed of service here and a competitive price. Excellent experience.
Katrina Wade
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Great customer service! Thanks for your help and advice.
Jo

“All enquiries are treated as confidential – we never share your details”
Jo
Account Manager

Darren

“We provide comprehensive technical support with every enquiry”
Darren
Sales Director

Simon

“Our manufacturing facility is accredited to ISO 9001, ISO 13485, ISO 14001 and ISO 45001”
Simon
Managing Director